organisation operation management

my work is based on tourism, hence I would want the paper to relate operation mamabgement of a hotel. all information will be provided in the attached document. We would need to have operation map process, input process & output(with the process we should discuss speed, flexibility, quality, dependability, cost,strategy, goals and objectives, contribution to competitive priorities, order qualifiers/winners, customers, and suggestion on how to develop a better process map than the existing one.

Kraljic, P. (1983) Purchasing Must Become Supply Management, Harvard Business Review, Sept. – Oct., pp. 109-117.

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