1. Characterize the company?s current KM status. (max. 1.5 pages)
o Identify and describe existing KM initiatives at each of the following levels:
? Individual
? Group/Community of Practice
? Organization
o Use the Nonaka and Takeuchi KM model (or other KM model of your choosing) to describe what needs to happen within each of the 4 quadrants in order for the company to succeed with its KM goals.
2. What does the company hope to achieve through knowledge management? What are their KM objectives? Expected benefits from KM? (max. 1.5 pages)
o What are some key KM enablers that help the company to achieve its KM goals?
o What are some key KM obstacles ? what is preventing or can potentially block KM success?
3. Perform a gap analysis: identify what is different between the current and desired KM state for the company. What are your recommendations to help them to close this gap? (max. 3 pages)
o Prioritize your recommendations and justify their ordering.
o State whether you feel these are short, mid or long-term KM recommendations.
o Use the following questions to guide your discussion:
? How can the organization effectively manage knowledge across different geographic zones, different types of experts?
? What types of knowledge are related to company innovations? What evidence is there that the company?s competitive advantage stems from difficult-to-replicate knowledge assets?
? What information technology and systems support can and/or should support KM in your selected organization?
? What organizational structures (e.g. roles) facilitate the creation, development, and effective deployment of knowledge? Why? What structures pose a problem? Why?
? What are the mechanisms that enable or disable individual and organizational learning? How? Why? What are the consequences?
? How does the organization remember what they know? How is organizational memory strengthened (or weakened), updated and used in particular contexts and through particular procedures and systems?
? What would you recommend to the company do to further improve the effectiveness of their KM efforts?
4. Conclusions ? summarize your findings in the form of an overall description of the current KM situation (?as is?), the KM objectives (?to be?), the gap analysis and the key recommendations you are making. (max. 2 pages)
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