Learning Outcome 4: Develop information gathering (research) and communication strategies
to enable the provision of professional advice to a client.
Background to case study: You are a graduate accountant working for Bentley Hutchins and
Associates a public accounting firm situated at 999995 George Street, Sydney. The Manager,
of your firm, Peter Mitcham has asked you to follow up on an email sent by a client, namely;
1. Craig Crafters, the managing director of Crafters Ltd – his email has raised a number of
issues regarding his company, and your manager would like you to research the issues and
draft a response in the form of a letter – see information in Case Study Details below.
Maximum Length is 1250 words (excluding any calculations)
Part A: Technical Component (15%) – This mark covers the technical content of your advice
and the explanation on each of the issues, the calculations and the sources used.
Part B: Communication Skills – Letter Writing and Questioning Skills (10%) – This mark
covers the generic skills of business letter writing; layout, clear meaning, structure and
organisation, appropriate tone and grammar, spelling and punctuation.
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