IT-1: Provide highly efficient technology solutions that support the business needs 1: Percentage of complaints and incidents that have been resolved IT-2: Enhance/ensure MJC Employees satisfaction with IT services 1: Percentage of staff satisfaction with IT management services 2: Percentage of Stakeholder/MJC Employees satisfaction with complaints and incident resolution. IT-3: Enhance Social Media (internally/externally 1- Number of MJC website hits (Future) 2- Number of posts in the MJC electronic sites (Future) 3- Percentage of employees using the employee portal/oracle IT-4: Providing applications that meets departments business needs 1- Completion percentage of the applications were planned to be automated IT-5: Automation of services provided for MJC 1- Percentage of electronic services that have been automated 2- Number of electronic service delivery channels that have been enabled IT-C6: Provide information in timely manner 1- Number of applications & Databases added to the MJC system IT-1: Provide an effective and secure infrastructure 1- Indicator of the readiness/availability of MJC data centers. IT-2: Provide infrastructure suitable for application integrations 1- Indicator of application Integration. IT-3: Effective management of approved technical projects 1- Measure Percentage of projects completion 2- Project implementation quality indicator IT-4: Follow Industry Best practices in the provision of technical services 1- Indicator Of Technical Services IT-5: Ongoing partnerships/relations with relevant I.T. Suppliers/Contractors 1- Indicator Of Affective Correspondence IT-1: Linking employee goals to MJC strategy Number of employees initiatives that are linked to MJC Strategy IT-2: Continuous Learning 1- Number of creative ideas 2- Training & Certifications 3- Indicator Of Participation Seminar/Workshops IT-3: Optimal use of technology 1- Indicator of the applications that have been automated 2-Indicator Of Efficient Use Of Technical Resources. IT-1: Optimal use of available resources 1- Actual expenditure from MJC budget 2- Percentage of actual to projected spending
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