Case Guidelines
1. Restate the case in your own words
a. In 1-2 paragraphs high light the key points (This helps to ensure that you are getting the important points)
2. Problem statement
a. In 1-2 sentences, state what the problem is and what the solution should focus on.
3. Analysis (Quantitative)
a. You can include Excel output for calculations
i. Make them easy to read with adequate documentation
ii. You do not need to include calculations in the body of the paper; place them in an Excel appendix.
4. Analysis (Qualitative)
a. Provide a recommended solution to the situation.
i. Give both pros and cons to the solution
ii. State implementation issue(s)
Every case must have some form of conclusion. Merely answering the questions and not deciding what your recommended course of action is not a complete case. Many times there is no one right answer, so the defense of your answer will determine the suitability of the conclusion, i.e., defend your answer.
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Note from the professor:
The case, Cafe D. Pownd, is about queuing theory which is the main part of Unit 5. My suggestion is to read the case once and then watch the lectures and the example problems. The case is very similar to the math for Unit 5 and you are welcome to use the Excel spreadsheet that I provide in Unit 5 to do the math with. I do ask that you create a separate file for each of the three queues that you will be analyzing. So, you will have 4 files to submit – the write-up and the three Excel files. I ask that you name them based on the line that you are analyzing.
For the math, you will find that you need three pieces of information to solve the problems. Thus, you first emphasis with the case is to get those three pieces of information for each of the queues. It is there, but you need to do some digging to find it. Focus the initial discussion posts on this part of the problem until you come up with the numbers.
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