Discuss different uses of an electronic customer relationship management system in organisations. Please refer to IS literature Custom Paper

A. Discuss different uses of an electronic customer relationship management system in organisations. Please refer to IS literature.

B. Investigate the role of information-systems strategy in organisations and any changes they need to make. Please refer to IS literature.

C. Critically evaluate the role of IS planning tools in IS planning frameworks and highlight their significance in creating an IS strategy

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