Employee relations

Your manager has asked you to research a relevant and current employment dispute from its inception to resolution in order to empirically illustrate to HR Trainees the role of negotiation and collective bargaining; the nature of industrial conflict and its resolution.

THE SELECTED DISPUTE WILL BE:

BRITISH AIRWAYS DISPUTE 2011
http://www.theguardian.com/business/2011/jun/22/british-airways-cabin-crew-dispute-resolve

In order to make this information clear and accessible, it has been suggested that, together with your selected dispute, you use real life examples/cases to compare and contrast the theory and practice of collective bargaining and conflict resolution. You can be as creative as you wish in presenting this information.

(PLEASE USE EXAMPLES OF DISPUTES FROM THE UNITED KINGDOM TO ILLUSTRATE IF NEED BE)

A suggested plan for the research report could be as follows:

LO3 Understand collective bargaining and negotiation processes

3.1 Explain the role of negotiation in collective bargaining

Give an overview of nature and scope of collective bargaining and process involved

3.2 Assess the impact of negotiation for a given situation

What is a negotiation strategy, how do unions and employers prepare for negotiation and carry out the process. What is the impact and outcome of negotiations? Use your selected dispute and any other real life cases to illustrate your findings.

LO2 Understand the nature of conflict and its resolution.

2.1 Explain the procedures an organisation should follow when dealing with different conflict situations

Firstly explain the nature of industrial conflict and the different types of dispute and the procedures used to deal with conflict in general.

2.2 Explain key features of employee relations in a selected conflict resolution

What happens to employee relations when there is a dispute or conflict situation.

2.3 Evaluate the effectiveness of procedures used in a selected conflict situation

How is conflict resolved? Explain the varying dispute procedures, arbitration and the role of ACAS.

How successful are these procedures? Use your selected conflict situation and any other relevant examples to evaluate the success or otherwise of various dispute procedures.

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