Veterinary Office Management Research Project

Veterinary technicians are inundated with questions every day. Thquestions come from clients and coworkers. Because of this, veterinary technicians nto be good listeners and good communicators. In your own words, describe techniques for being a good listener. What would you do to clarify what a client or coworker is saying to you? Also, describe some ways that you can communicate so that a client or coworker will listen to and fully understand what youre saying. Give examples that relate to dealing with clients/coworkers in a hospital setting: like discharging a surgical patient, euthanasia, and so on. Be sure to include Body language Nonverbal communication/gestu(including some possible cultural differences that might arise) Paraphrasing Eye contact Discrimination and prejudices Patient records/Handouts and brochuAny other pertinent information you can think of PROJECT SPECIFICATIONS Each paper should be easy to read with appropriate font, double-spacing, correct spelling, grammar, and sentence and paragraph structure. 4. Each research paper should include at least three refer- ences. The information must be supported by trusted veterinary medical publications and websites. You can use your Penn Foster Veterinary Office Management study units for assistance, but they shouldnt be your main source of data. Dont use sites like Wikipedia.

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