Your department has wisely adjusted to changing times by hiring a bilingual dispatcher to handle the increasing number of Korean-speaking calls for law-enforcement help: What are the facts (observable, verifiable, testable, and confirmable) Custom Paper

Your department has wisely adjusted to changing times by hiring a bilingual dispatcher to handle the increasing number of Korean-speaking calls for law-enforcement help. Though Koreans comprise approximately 8 percent of your city’s population, they comprise 25 percent of the city’s crime victims and calls for emergency services. With a significant number of those Korean being elderly and immigrant residents who are unable to speak English, many people who need to contact the police also need help to communicate with the police in emergency situations where timely responses can make the difference between life and death. Several of the officers of your station say that this is giving the Korean community "preferential treatment." They say that the 24-hour AT&T translator phone service could have solved the language problem for the Korean community. Besides, they say, the Korean elderly and immigrants should learn English since they have been in the neighborhood for over a decade. What are your thoughts and what would you do?

1. What are the facts (observable, verifiable, testable, and confirmable)?
2. What are the assumptions?
3. What are the possible stereotypes?
4. What would be your personal reactions to this situation?
5. What would be the possible Korean elderlys’ reactions to this situation?
6. Would someone from the Korean and Asian/Pacific American community see something different? What would they see differently (if applicable)?
7. What would be your professional reactions to this situation?
8. What actions would you take in this situation?
9. If you had to explain your actions to the Korean and Asian/Pacific American community, the AT&T Language Line Representatives, the City’s Human Rights Commission, and your superiors in front of the news media, what would you say?

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