Business communication
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For the last decades, business communication has been used to build partnership, promote ideas, advertising in addition to promoting customer relation. Without communication, no meaningful business activity can occur meaning that the business would stagnate in terms of production and other aspects of business (Cherry, 1988). As such, many businesses have generated effective communication, which improves leadership and communication skills. In this regards, this paper seeks to analyze two passages of business communication.
Hilolsman and Kupritz (2011) in their article argues that, a conversation analytical approach to business communication is a time overlooked. For instance, taking the case of leadership, conservation can provide a vital analysis during business meeting that would reveal the perspective of what is going on. Through linking, such evaluation to wider social set up, conservation analytical ensures leadership skills are enacted. This enhances communication in that, when leadership team takes the initiative of discussing the business matter to other staff members, they will have a sense of ownership in that company. Employees will feel motivated; thus enhance effective communication between the two parties.
In reality, this article has assessed that, leadership conversation approach to other employees is a desirable quality for communication. For example, Hilolsman and Kupritz argues that, employees in the real-world situation require being motivated. Particularly, this can be achieved by involving them in decisions making in addition, updating them on company’s matters. As a result, they will offer helpful contributions or else appreciative comments when possible. There are set of guidelines used while involving employees to effective communications. First, the leadership team should focus on what employee need to know. An employee representative should be referred to in knowing employees need and their contributions towards the company. In decision-making, the management team should value employees’ contribution.
Kotelnikov (nd) in his article gives essential guidelines in making great presentation that include appearance, introduction part and the way a person respond to listeners. For instance, an individual should dress in attire, which is appropriate to that event. In most cases, business casual attire is appropriate in that it imposes an idea of been part of the event. Been on time is another aspect mostly regarded…..argues that, it impresses total commitments in the event. In conjunction with this, it is important to switch off phones to ensure proper concentration.
During introducing, making eye contact and smiling is essential. This will project an image of approachability along with confidence borne in mind that, many people finds it easier interacting with jovial people. In addition, it is vital to be free through not carrying a huge notebook or else bag. It is also important to ensure the right hand is free for handshakes. Listeners will feel free talking to that individual which in return will enhance effective interaction.
The above guidelines will enhance effective communication. In the case of keeping time, it creates the idea of valuing the event that in return will make the listeners attentive during conversation. This is supported by Krizan, etal (2007) who argues that, when the guest invited in a social set up keep time, listeners will have gotten time to gaze at that person as well as getting time to know the guest in details. This implies that, the listeners will have connected to the speaker. On the contrary, if the guest pop in, in the midst of a meeting, many people will end up staring at him which in return will distract communication.
In conclusion, as discussed in this paper, it is important for all business set ups to ensure effective communication because in business relationships, people expect to be calm and be controlled. Therefore, the guidelines discussed above are essential in business communication. (Brown, & Levinson, 1987).
References
Brown, P., & Levinson, S. C. (1987). Politeness: Some universals in language usage.
Cambridge: Cambridge University Press
Cherry, R. D. (1988). Politeness in written persuasion. Journal of Pragmatics, Vol 12, 63-81
Hilolsman, T.& Kupritz, V.W. (2011). The Impact of the Physical Environment on Supervisory Communication Skills Transfer. Journal of business communication. Vol 48, 2: pp. 148- 185.
Kotelnikov,V. (Nd). Effective business communication. Retrived on 4th April 2011 from: http://www.1000ventures.com/business_guide/crosscuttings/biz_communication_main.html
Krizan, C.A.,Merrier,P.,logan,J.P.,& Williams, K.S. (2007). Business Communication. Washington DC: Cengage Learning
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