Understanding customer decision making of selecting logistic service provider in Thailand from the customer perspective

Please follow the topic that given above
2.1 Introduction
2.2 Evolution of Logistics Outsourcing
2.2.1 Why company outsource logistics activities
2.3 Third-Party Logistics
2.3.1 Service Provide by Third-Party Logistics Provider
2.3.2 Benefit and Risk of using 3LP
2.4 Selecting of Logistics Service Provider
2.5 Logistics Service Quality
2.5.1 SERVQUAL model
2.6 Six Selecting Criteria
2.6.1 Financial Flexibility
• Cost of service
• Financial Stability
2.6.2 Service Level
• Reliability
• Service Quality
• Flexibility and Responsiveness
2.6.3 Client Relationship
• Long term relationship
• Trust
• Benefit and Risk
2.6.4 Management
• Performance
• Security and Safety
• Reputation and Brand Image
2.6.5 Infrastructure
• IT capacity
• Manpower Ability
• Innovative Equipment
2.6.6 Enterprise Culture
• Culture Fitness
2.7 Summary

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