Classroom-based Learning Experience. Think about your best classroom-based learning experience and list the things that made it such a good experience. Then, think about your worst classroom-based experience and list the factors that made it such a bad experience. Respond to at least two of your classmates’ postings.
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[order_calculator]CSS Case Analysis. Read the Case Analysis: Training for Customer Service Specialists on pages 258-260. Answer the case questions on page 260.
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[order_calculator]Tips for Trainers. Conduct a search of the Internet to identify tips for trainers in dealing with difficult trainees. Compare the types you find with the types identified in the text. If different, compare those you found with those in the text and offer an explanation as to why you think they were not included. If types are similar, compare how the text and Internet site suggest handling these types, noting any differences and explaining which method you prefer. Respond to at least two of your classmates’ postings
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[order_calculator]Review Questions. Answer one the following questions for review from the course text (p. 364):
a. Assume that you were the training manager in the Westcan case (Chapter 4, p.139). How would you suggest evaluating the training, assuming they were about to conduct it as suggested in the case? Be as specific as you can.
b. Of all the designs presented in Appendix 9-1, which one would you consider to be most effective while also being practical enough to convince an organization to adopt it? If your design involved representative sampling, how would you accomplish it?
Respond to at least two of your classmates’ postings.
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[order_calculator]Jim’s Case Analysis. Read the Case Analysis on pages 322-323 and answer the case questions on page 323.
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[order_calculator]Resistance to Training. The vice-president of human resources asked you, the director of training, to develop a sexual harassment training program for the company. During your needs analysis you discover that most of the executives do not believe they need this training and do not plan to attend. You identify a couple of instances in which an executive’s behavior seems bordering on sexual harassment. You discuss your findings with the VP, who asks you to come back with a strategy for dealing with the resistance to training. Develop your response and present it in your discussion forum. Respond to at least two of your classmates’ postings.
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[order_calculator]KSAs. Find a recent article (no more than a year old) that identifies KSAs that will be critical for managers in the immediate future. Provide a summary of the article and discuss its management development implications in your discussion forum. Respond to at least two of your classmates’ postings.
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[order_calculator]IMP Case Analysis. Read the Case Analysis: All it Takes is for Good Men to do Nothing on pages 421-422 and answer the case questions on page 422.
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[order_calculator]Evaluating Learning. Read the articles assigned for this week. Discuss the elements of evaluation and why they are important. Also, discuss the return on investment (ROI) for the organizations. Is training worth the cost? You may include your personal experiences in your response. Respond to at least two of your classmates’ postings.
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[order_calculator]Final Paper Summary. Share the abstract of your Training and Development Paper in your discussion forum. When responding to your classmates’ postings, ask well thought-out questions and provide critical feedback that could help them make final improvements to the final draft of their paper. Respond to at least two of your classmates’ postings.
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