Category: Essays

Ritz-Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award, the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency.

In the hotel industry, quality can be hard to quantify. Guests do not purchase a product when they stay at the Ritz: They buy an experience. Thus, creating the right combination of elements to make the experience stand out is the challenge and goal of every employee, from maintenance to management.

Before applying for the Baldrige Award, company management undertook a rigorous self-examination of its operations in an attempt to measure and quantify quality. Nineteen processes were studied, including room-service delivery, guest reservation and registration, message delivery, and breakfast service. This period of self-study included statistical measurement of process work flows and cycle times for areas ranging from room service delivery times and reservations to valet parking and housekeeping efficiency.

The results were used to develop performance benchmarks against which future activity could be measured.

With specific, quantifiable targets in place, Ritz-Carlton managers and employees now focus on continuous improvement. The goal is 100% customer satisfaction: If a guest’s experience does not meet expectations, the Ritz-Carlton risks losing that guest to competition. One way the company has put more meaning behind its quality efforts is to organize its employees into “self-directed” work teams. Employee teams determine work scheduling, what work needs to be done, and what to do about quality problems in their own areas. In order that they can see the relationship of the specific area to the overall goals, employees are also given the opportunity to take additional training in hotel operations. Ritz-Carlton believes that a more educated and informed employee is in a better position to make decisions in the best interest of the organization.

Questions that need to be addressed within the essay:

State any business problem that the enterprise needs to resolve.

Briefly summarize relevant background information from the case.

Describe how the enterprise dealt with its issues, if relevant.

Comment on the appropriateness of these actions based on your reading and understanding of the chapter content.

1. In what ways could the Ritz-Carlton monitor its success in achieving quality?

2. Many companies say that their goal is to provide quality products of services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?

3. Why might it cost the Ritz-Carlton less to “do things right” the first time?

4. How could control charts, pareto diagrams, and cause-and-effect diagrams be used to identify quality problems at a hotel?

5. What are some non-financial measures of customer satisfaction that might be used by the Ritz-Carlton?

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Research Proposal Begin with a brief, one paragraph introduction that specifies the general research question being addressed and why this is something of relevance to the field of social work. Then structure your proposal according to the following headings:
Literature review – In 2-3 pages summarize the recent literature that provides a rationale and context for your hypothesis.
Hypothesis – Specify your hypothesis. In a short paragraph indicate whether the hypothesis is non-directional or directional (and if directional, type) and what the independent and dependent variables are.
Methodology – This is a fairly substantial section – anywhere from 4-6 pages. Address the following subsections:
Research design
Sampling design
Instrumentation, including how you would operationalize the independent and dependent variables and any other demographic or background information you would want to collect
Protection of Human Subjects – In about 1 page describe the potential risks, what you could do to mitigate them, how and from whom you would obtain consent (if needed), and how you would maintain anonymity or confidentiality of information.
Data Analysis Plan – In no more than 1 page discuss the statistical procedures you would use to test your hypothesis. Identify the level of statistical significance (alpha) you will set as a criterion and your rationale for establishing that cut-off. State whether you will use a one- or two-tailed test and why.
Strengths and Limitations – In about 2 paragraphs identify what you think are the major strengths and limitations of your proposed study. What potential contributions can it make to advanced generalist social work? What won’t you be able to say?
End the proposal with a one paragraph conclusion.

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Study into impact of the EU trading scheme on British companies
– Focus on a single or several companies
– Impact in terms of profitability
o Constraint of having to operate under this regulation with limited number of credits vs. ability to sell off left over credits
– Have some companies made an effort to become green as a consequence? How has this affected their reputation / level of success?
– Effect on airline companies

Dissertation proposal
The Impact of the EU Emission Trading Scheme on the British Aviation Industries
Research problem
Over the course of the 20th century, Europe experienced a rise in carbon emissions and an increase in Green House Gases (GHG) (Alongi, 2011), contributing to the worldwide phenomenon of global warming. At present, countries within the EU are responsible for about 11% of the world’s greenhouse gases emitted each year. As a consequence, the European Union (EU) has been trying to cap carbon emissions and, committing to reduce emissions to 80% of the level in the 1990s by 2020. One of the initiatives it has undertaken to meet its carbon mitigation objectives is the EU Emissions Trading System (EU ETS).
With the rise in carbon emissions and increase in Green House Gases (GHG) such as carbon dioxide, nitric oxide, water vapour, sulphates and soot particles (Alongi, 2011) in Europe over the past century, which are contributing to global warming, the EU has been trying to cap carbon emissions. The EU Emissions Trading System (EU ETS) is the tool designed to meet carbon mitigation objectives. It is the largest emission trading system operating at present with 11,500 installations, which accounts for 40% of the EU’s emissions (Laing, 2013). Its main aim is to reduce harm to the environment by capping the amount of greenhouses/Co2 industries are allowed to emit, with the aim of reducing their production of harmful gases each year.
As the ETS has now existed for almost a decade, it is now possible to look at it critically and to assess its effectiveness. The aim of this study is twofold. First, it will assess the scheme’s effectiveness in contributing towards decreased levels of emissions in the EU. Second, it will explore the impacts of the scheme on European businesses, which must now abide by its rules. Areas of impact to be explored include financial success, ways of operating and company reputation.

Research objectives / questions
The main objectives of this research are to look at the effectiveness of the EU ETS scheme with regard to meeting its emission reduction targets and to assess the impacts it is having on businesses. More specifically, the study aims to:
Work out the effectiveness of the scheme in achieving its goal of cutting carbon emissions by:
– Assessing the effectiveness of the method using statistical data
– Exploring the incentives given to promote living green
– Exploring pitfalls in the system
Assess the impact of the scheme on businesses in terms of:
– Financial wellbeing
– The way they operate
– Overall success
Questions that will be addressed in this project:
– Has EU ETS contributed to a reduction in carbon emissions?
– What has been the impact of the EU ETS in terms of profitability and financial success?
– Have EU ETS incentives encouraged investment in low-carbon technology and have companies become greener as a consequence?
– How has investment in low-carbon technology affected their reputation?
–
Key literature
EU Emissions Trading System has two main objectives both with an aim of reducing damage to the environment: to decrease GHG emissions effectively by increasing the price of harmful fuels and to encourage investment in low carbon technologies by way of incentives, making industry more energy efficient. It implements a protocol that is legally binding for EU Member States (Alongi, 2011). First, it monitors and collects data on the greenhouse emissions. Then it sets itself an annual cap and lowers the limit each year. Additionally, based on the cap set, the operators are assigned a tradable emission allowance of carbon dioxide equivalent during a set period in order to meet requirements of the directives set (Directive 2003/87/EC, Article 3) ( Alongi, 2011). Each year, the cap-and-trade system enables the operators to give up their allowance equal to tons of greenhouse gasses that they emit. Under the ETS system and the Kyoto protocol mechanism, operators can buy allowances on the carbon market, when they have exceeded their limit, or sell credits if they have not used up their allowances. These allowances can be traded immediately and on the spot or for future use (Alongi, 2011). National Allocation Plans (NAPs) allocated the percentage of credits each operator was allowed during 2008-2012 and any entitlements that remained unused would be transferred to the 2013-2030 period (EUROPA, 2005).
The ETS uses Coase Theorem, theorised by Ronald Coase in 1960, which allocates property rights to clean air and charges people privately for their right to pollute it. ETS allows firms to reallocate pollution among themselves through trade; however, it has been under scrutiny since it has not included shipping and aviation and many chemical industries (19) (Alongi, 2011). According to Alongi (2011) Chinese airlines could be charged three billion yuan per year by 2020, which is further highlighted by print out that the aviation industry is not very profitable and the cost is likely to be passed on.

In order to assess the performance of the scheme, studies have looked at mechanism design, effectiveness, and political trade-offs, resulting in new carbon pricing policies (Laing, 2013) affecting the everyday lives of ordinary people.
Regarding the aviation industry, the Commission is concerned that as the industry grows, the increase in level of gases it emits will annul the impact of the emission reductions made by other industries, and as a result has decreased carbon dioxide cap by another five percent for the period 2013-2020. Furthermore, from 2012 aircraft operators must land or take off from airports in the European Economic Area. All these restrictions have financial implications.
…

Methodology
Research for this study will consist primarily of secondary research carried out through literature reviews of articles, journals and websites on EU Emission Trading Scheme (ETS). It will carry out a comparison of estimates of emission reductions from EU ETS econometric modelling, the dynamic panel data model and Anecdotal evidence. It will examine studies that estimate the impact of EU ETS on investment and innovation activities by comparing surveys of manufacturing companies, German power sector, case studies in France, Germany, Netherlands and UK and other EU based surveys. Analysis of data and appropriate tables and graphs will be illustrated. Additionally, to help assess and provide further evidence for the impact of the ETS on businesses, there may be scope for conducting some primary research consisting in interviews with staff from businesses affected by the scheme.
There will be no ethical issues since this research is carried out based on secondary research, so no permission will be required from individuals.
Word count 908 
Research timetable
Task Date to be completed by
Research proposal 24th March 2014
Literature review 24th March 2012

Ethic approval form 11th April 2014
Data collection 16th May 2014

Analysis of data 25th June 2014
Draft report 25th August 2014
Supervisor’s review 10th September 2014
Final draft 10th November 2014
Binding report 1st December 2014
Dissertation submission 12th of December 2014

 
References
Laing,T. ,Sato,M., Grubb,M., Comberti,C., 2013. Centre for Climate Change Economics and Policy. Working paper No. 126. Grantham Research Institute on Climate Change and the Environment Working Paper No. 106. Assessing the effectiveness of the EU Emissions Trading System.
[PDF] Available at:< http://www.cccep.ac.uk/Publications/Working-papers/Papers/120-129/WP126-effectiveness-eu-emissions-trading-system.pdf >[Accessed 18.3.14]
Alongi, F., 2011. The Emission Trading Scheme and its possible consequences for airlines. [Online] Available at:< http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=10&cad=rja&uact=8&ved=0CGcQFjAJ&url=http%3A%2F%2Fwww.eala.aero%2Flibrary%2FEmission%2520Trading%2520Scheme.Francesco%2520Alongi.doc&ei=F5opU9HUL8axhAe6kYDIDw&usg=AFQjCNGoVBTEKptELtgBYLZuLFoIBhueIg&bvm=bv.62922401,d.bGQ >[Accessed 18.3.14]
Carbon trust, 2013 . Eu Emissions Trading Scheme (EU ETS). Guide to the EU Emissions Trading Scheme (EU ETS) and its impact on business [Online] Available at:< http://www.carbontrust.com/resources/reports/advice/eu-ets-the-european-emissions-trading-scheme >[Accessed 18.3.14]
Alongi, F., 2011. Emission Trading Scheme.francesco Alongi. [Online] Available at:< http://byteboss.com/view.aspx?id=21784&name=Emission+Trading+Scheme.Francesco+Alongi >[Accessed 18.3.14]
Carbon Trust, 2013. Guide to the EU Emissions Trading Scheme (EUETS) and its impact on business. [Online] Available at:< https://www.google.co.uk/search?q=THE+EMISSION+TRADING+SCHEME+AND+ITS+POSSIBLE+CONSEQUENCES+FOR+AIRLINES+++Francesco+Alongi%2C+publication+date&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=sb&gfe_rd=cr&ei=pKIpU6XAFYLY8gekq4CQCQ >[Accessed 18.3.14]
Emerald insight, 2014. [Image] Available at:< http://www.emeraldinsight.com/content_images/fig/3430070304005.png >[Accessed 20.3.14]
COM (2001) 581, OJ C 75E, 26/03/2002.

EUROPA – Press Release- Questions & Answers on Aviation & Climate Change, MEMO/05/341, 27 September 2005, available from:
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/05/341&format=HTML&aged=0&language=EN&guiLanguage=en.
Directive 2003/87/EC, Article 3.

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Please follow the topic that given above
2.1 Introduction
2.2 Evolution of Logistics Outsourcing
2.2.1 Why company outsource logistics activities
2.3 Third-Party Logistics
2.3.1 Service Provide by Third-Party Logistics Provider
2.3.2 Benefit and Risk of using 3LP
2.4 Selecting of Logistics Service Provider
2.5 Logistics Service Quality
2.5.1 SERVQUAL model
2.6 Six Selecting Criteria
2.6.1 Financial Flexibility
• Cost of service
• Financial Stability
2.6.2 Service Level
• Reliability
• Service Quality
• Flexibility and Responsiveness
2.6.3 Client Relationship
• Long term relationship
• Trust
• Benefit and Risk
2.6.4 Management
• Performance
• Security and Safety
• Reputation and Brand Image
2.6.5 Infrastructure
• IT capacity
• Manpower Ability
• Innovative Equipment
2.6.6 Enterprise Culture
• Culture Fitness
2.7 Summary

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HOMEWORK ASSIGNMENT 3
Introduction to Sociology, SOCIO 120, Section 8170 (Fall 2014)
Instructor: ANNE DANENBERG Email: adanenberg@dvc.edu
Or use D2L email feature
Due 10/2/14 1000 OF YOUR OWN WORDS minimum
Closes at 11:59:00pm (100 points)
D2L Homework 3 dropbox DON’T FORGET YOUR WORD-COUNT
1
Diablo Valley College SOCIO120: Homework Assignment 3, Fall 2014
This assignment is meant to build on what you have done in the Homework 1 and Homework 2 and to help you identify and explore social institutions. First, choose an article to deconstruct using sociological concepts. You will find links to your choices on D2L. D2L Content > Assignments > HW-3 Topic choices.
Next, review the definition and explanations of a social institution using information from the lecture Powerpoints and pages 12-15 in your textbook. Once you have chosen your topic and identified at least one social institution in the article, use Chapters 11-18 in the textbook, which are about various social institutions, to inform your paper, and a chapter that relates to your chosen social institution must be cited. Hint: Each article includes some sort of social institution even if it doesn’t specifically mention a social institution. If a social institution isn’t explicitly mentioned, it is your task to correctly identify one or more social institutions that are implicitly related to the topic. Make sure you identify the article that you are writing about in your essay and make sure you identify one or more social institutions in the article.
Next, use your sociological imagination (SI) to address the following three questions: How would a sociological theory explain what’s in the article you chose? How does the institution(s) include stratification components that we have covered in class? How might different people be affected differently by the institution(s)? Define your terms and make explicit links between sociological concepts in the unit on stratification and examples from your chosen topic. Use examples from the article to illustrate and support the sociological concepts.
As you write, demonstrate “fluency” in the language of sociology. Focus on concepts related to our unit on stratification: systems, income, gender, and race and ethnicity. Use terms that we have used in class in your explanation, and demonstrate that you are using them correctly by defining them and giving an example from the article. Do not assume that I know what the terms mean (I do, but I need to know that you do, too…) Applying sociological theory, understanding how different people “experience” social institutions differently according to Sociology and using sociological terms correctly are keys to successful completion of this assignment. If you use ideas or words that are not your own, make sure you quote or cite them properly. Make sure you include your word-count. Read the “general instructions for writing assignments” at the end of the syllabus and posted on D2L.
Your assignment needs to be typed, saved as a Windows text file (NO pdf, NO Mac pages file), and handed in through the D2L Homework 3 dropbox before 11:59:00pm. If you need to hand it in late, there will be a late dropbox with a 72 hour time limit for you to submit the assignment for reduced points. No submissions accepted after the automatic extension expires.
Grading Criteria (100 points possible)
1. Using the sociological imagination and fluency in sociological terminology = 25 points
2. Incorporating stratification concepts and sociological theory = 25 points
3. Supporting examples = 20 points
4. Structure, flow, and conclusion that is supported by the paper = 15 points
5. Grammar and spelling = 10 points
6. Citations = 5 points
An “A” paper will have all of the above, plus 1) a thesis, 2) topic sentences for each paragraph, 3) a logical structure and flow, 4) properly cited evidence, and 5) a conclusion that is supported by the evidence. Although this is not a writing class and I will not be grading for writing per-se, a poorly written paper can often detract from the ideas you are trying to express. Reminder—though it is not a prerequisite, eligibility for ENGL 122 is the recommended level of preparation for this course. If you need help writing your papers, contact the tutoring center. In addition, at least 2 copies of “A Guide to Writing Sociology Papers” are on reserve in the library and D2L.
HOMEWORK ASSIGNMENT 3
Introduction to Sociology, SOCIO 120, Section 8170 (Fall 2014)
Instructor: ANNE DANENBERG Email: adanenberg@dvc.edu
Or use D2L email feature
Due 10/2/14 1000 OF YOUR OWN WORDS minimum
Closes at 11:59:00pm (100 points)
D2L Homework 3 dropbox DON’T FORGET YOUR WORD-COUNT
2
Diablo Valley College SOCIO120: Homework Assignment 3, Fall 2014
CITATIONS You must give credit to your sources of information by citing them properly (Sociology follows A.P.A. style, but you can use M.L.A or another style as long as it’s correctly used). This requirement includes the textbook or lecture. If you cite any information obtained solely from class lecture, include a citation. You may cite it as “Sociology 120 lecture notes, ” Using or quoting information from sources without citation will result in a lower grade or even a zero for the assignment. Do not use Wikipedia, SparkNotes, or blogs as source citations. Although some information obtained there might be accurate, these not properly accredited sources for academic purposes.
Papers are automatically processed by an originality-checking service and a report is generated documenting how much of the paper is not original work. Papers are then evaluated for possible plagiarism. Do your own work and cite your sources–especially if you quote or paraphrase. You got your information to complete this assignment from somewhere, so you need to have at least one citation, even if it’s the textbook or lecture.
Sociology Paper Rubric
Purpose: Throughout this course, you are expected to provide evidence that you both understand and can use the sociological imagination or perspective, and that you understand and can use the vocabulary of sociology correctly and appropriately. One way of doing this is to produce a well-written and thought-out reflection on and response to topics and issues that surround us in our daily lives and in society.
Grading Rubric: The following rubric, along with the point-distribution on Page 1 will be used to evaluate your work. Elements are listed in the order of relative importance.
Reflection Paper Rubric
“A” Paper
“B” Paper
“C” or lower paper
Reflection
Shows strong evidence of reasoned reflection and depth.
Shows evidence of reasoned reflection.
Lacks reflection and depth.
Completeness
Addresses all elements contained within the stated objective(s) of assignment and extends beyond.
Addresses all elements contained within the stated objective(s) of assignment.
Fails to address all the elements contained within the stated objective(s) of assignment.
Original work
Work clearly that of the author and all citations appropriate and properly referenced.
Work that of the author but relies heavily on cited sources.
Work relies almost exclusively on work of others.
Organization
Well-organized, well written, easy to read and understand.
Well-organized but “flow” could be improved.
Organization lacking and arguments difficult or impossible to follow.
Length
At least 1200 own words in length with more than the minimum of one reference.
1000 to 1100 own words in length with the minimum of one reference.
Less than 1000 of own words, missing references, etc….
Grammar and Spelling
Virtually error-free.
A few minor errors.
Lacks basic proofreading or contains major errors that make it difficult to interpret meaning and intent.

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REFLECTION PAPER INSTRUCTIONS
For this assignment, you should compose a 3-page double-spaced paper that addresses how the principles that you have learned throughout this course have changed your understanding of what it means to be a Christian.

You should follow the format of Praxis: Beyond Theory when completing your papers. The format is:
1. An explanation of the topic/doctrine
2. Scriptural basis for the doctrine
3. Practical application of the doctrine to the life of the student

NOTE: Students should write on topics which are not specifically addressed in the Praxis: Beyond Theory text.

As you respond to the prompt, reflect on the concepts that you have learned throughout the course, and apply them to your specific topic. Be sure to integrate the information that you learned through the textbook readings, the assigned article readings, the lecture videos, and any other related content that you may have encountered during the course. Your paper should also:

1. Describe the course concepts that are related to your topic, demonstrating your reflection and analysis. Do not simply summarize what was presented in class.
2. Demonstrate real ownership of the ideas that you present by providing unique insight as evidence of your careful consideration of the topic.
3. Provide a logical link between the description of the concepts from the course, and the conclusions or implications that you draw in your reflection. In other words, your conclusion should be logically derived from the application of the course concepts to the description of your topic.
4. Demonstrate learning initiative by exploring conclusions and implications beyond the boundaries of our classroom discussion.
5. Focus on depth of understanding, rather than breadth of coverage.

Format your paper in a MS Word document using current APA.

Structure your paper in the following format (inserting the headings within the paper):
I. Introduction (one paragraph introducing the two topics/doctrines that you will address)
II. Part One (first topic: approximately one page in length)
a. Theological Definition
b. Biblical Foundation
c. Practical application
III. Part Two (second topic: approximately one page in length)
a. Theological Definition
b. Biblical Foundation
c. Practical Application
IV. Conclusion (one paragraph summarizing your areas of progression in Christian

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Watching Barren Lives(VIDAS SECAS)(1963) and writing research paper. You should focus on historical content and write on a narrow historical topic, acceptable to the instructor; prior approval of the topic is mandatory. The typed paper must include endnotes and an annotated bibliography. The bibliography must contain 12 varied sources, including journals (academic “magazines”), books, as well as the primary film. Newspapers, theses, interviews, and other sources listed would indicate that the research had been especially well done. The same is true for the inclusion of primary sources, references from the historical period itself, diaries, for example.

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Instructions: You will complete an in-depth analysis of a current labor event in one of the following countries: China, Hong Kong, France, England/UK, Germany, or Mexico. Pick a single specific topic of labor relations to evaluate, such as strikes, formation, impasse resolution, etc. Pick one of the listed countries to investigate how the chosen labor relations topic is complied with or handled in that country. Research the Internet for 3-5 reputable sources regarding how the issue in the comparison country is handled. Reference the textbook and any chosen additional outside research sources as to how the chosen topic is handled in the United States prepare a comparison between the United States and the chosen alternate country regarding that aspect of labor relations; for instance, a comparison of how negotiation impasse in labor relations bargaining is handled in China compared to the United States. Comparative graphs are encouraged. Also, you are required to integrate the SLU core value of community by discussing it within the context of your paper.
Your paper will be in APA style and in Microsoft Word (.doc or.docx),Intext citations and it will be 5 pages in length not including a title page or reference page and any graphics chosen. You must include references to articles or news events discussed as well as at least three additional references to include the text. Refer to the rubric on the next page for grading criteria.
Book: Fossum, J. (2015). Labor Relations: development, structure, process (12th ed). New York, NY: McGraw-Hill
Saint Leo Values: http://www.saintleo.edu/about/florida-catholic-university.aspx

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4 Metabolomics
1.4.1 Mass spectrometry
1.4.2 Applications
1.4.3 Samples preparation
1.4.4 Computation in metabolomics
1.4.5 Trypanosome metabolomics

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The purpose of this assignment is to write an argument essay of 1,250 words or more (4 pages) using one of the readings listed.

https://s3.amazonaws.com/engrade-myfiles/4027256662945876/1302.3701_Essay_1.pdf

The article I chose is American Dream Boat, the argument i chose is:

Parents should ask their children to maintain the family’s culture if they live away from their home country. (I stand for should instead of shouldn’t).

The article:

https://s3.amazonaws.com/engrade-myfiles/4042383622221443/American_Dream_Boat.pdf

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