Career Development Plan for McDonald Company
Name
Institution
Position Title Held: Mid-Level Manager
Today’s Date: 02/06/2011
Target Date: 05/07/2012
McDonald Restaurant
In response to the McDonald being the world largest restaurant it is with no doubt; it requires effective actions towards increasing the company sales. In conjunction with this, the company requires additional first-level management position that will be responsible for the overall management of employees in the company. Additionally, first-line managers are the most that employees interact with in a daily basis. With this regard, if the recruitment of first-line managers is done poorly then; employees will perform poorly, lack motivation to the extent of leaving the company. If these occurs, with no doubt; the company will collapse thus; decreasing turnover. Subsequently, there is a need for training program in the sense that, it will enhance skills and qualifications of the both the new and current employees. In conjunction with this, there is a need for considering better methods for appraising the team performance. With this regard, I seek to outline a proposal that explains recommendations and justifications regarding how the structure concerning McDonald Company will be designed and implemented.
Job Descriptions and qualifications of the first-level management
Office manager
In essence, the office manager supervises and organizes the administrative activities, which facilitate smooth running of the company. With this in mind, office manager responsibilities will include holding meetings with the senior management to review the company progress, writing finances reports annually. Involvement during management discussions towards strategic development policies, responding to clients complaints and enquires, organizing filling systems, recording the company expenditure, overseeing the recruitment of employees and new staffs and ensuring there are adequate employees. In conjunction with this, the office manager will assign work to staffs, managing work load, promoting staff development through effective training, promoting equality with diversity policy and representing the company through attending conferences along with training.
Office manager Qualification
The following qualifications are expected from an office manager:
a) He or she must have a Bachelor’s degree in business administration
b) He must have a degree preferably in accounting and communication
c) He must have three years of working experience as an office manager
d) Must be proficiency in English along with other regional languages
e) Should have quality leadership
f) He should be a good organizer that has tactful plans that ensure company progress
g) Should be a computer literate
Shift supervisor
It is a well-documented fact; shift supervisor play fundamental roles of maintaining work standard, reporting customer complaints and leading other team members in the sense that, they understand the requirements needed to meet the company goal. With no doubt; the shift supervisor works directly with employee thus; ensuring the company goals are achieved. With this regard, the main responsibilities of shift supervisor will include observing and monitoring activities of subordinates in a daily basis, coordinating with the management for the job training of the associates, resolving clients complaints based on the company policy, building awareness on safety concerns of the company and ensuring excellent food safety that comply with HACCP standards.
Shift supervisor Qualification
The following qualifications are expected from the shift supervisor
a) He or she should have a college diploma in any course.
b) Computer literate
c) Should have at least two years working experience as a supervisor.
d) Should have the ability to comprehend instructions.
e) Preferred experience in cash handling, customer service and food and beverage.
f) Ability to perform in normal functions such as bending, standing and twisting.
Department Manager
In facts, the department manager key responsibility is to ensure that, all departments of employees meet the company goal. With this in mind, the department manager duties will include maintaining and implementing merchandising presentation and processing cash transaction at a daily basis. In addition, the department manager will spend much time on the restaurant to ensure all activities are carried out effectively.
Department Manager Qualification
To be the department manager one will be required to have the following skills:
a) He or she must have a university degree in business from a recognized university.
b) Should have outstanding communication skills.
c) Working experience of three years as a department manager.
d) Should have a well-built commitment to customer service.
e) Should posses a sense of responsibility and ability to make decision.
f) Should have the ability to analyze both sales and profit figures
g) Ability to handle conflicts
h) Should be willing to work under pressure
i) Ability to motivate employees to achieve sales goals
Foreperson
In reality, the foreperson carries various types of the mechanized equipment that make the complete restaurant activities. In other words, foreperson is responsible for sanitation and housekeeping.
Foreperson Qualification
To be the foreperson, one will be required to have the following skills:
a) Should have at least a college diploma in a recognized institution.
b) Computer literate.
c) At least two years working experience as a Foreperson.
d) Ability to coordinate a team.
e) A preferred working experience in housekeeping and production area in hotels
f) Should have outstanding communication skills.
Crew leader
Quintessentially, crew leader ensure that, all work is performed in accordance to regulations, safety policies for a safety environment to work. In conjunction with this, crew leaders communicate to the operation teams and project management on any plan that need to be implemented.
Crew leader Qualification
The following qualifications are expected from the crew leader:
a) The candidate should hold a college diploma.
b) He or she should have a commercial driving license
c) At least three two years working experience of the related experience
d) Should have outstanding communication skills.
Store manager
With no doubt; the store manager duties involve dealing with customer complaints, dealing with security and safety issues, organizing training, interviewing as well, recruiting, to overseeing stock control, enhancing quality standard of the restaurant, ensuring all goods are supplied and re-ordered on time.
Store manager qualification
The following qualification will be required for the store manager candidate:
a) The candidate should hold a degree in (HNC/HND) in a recognized university.
b) Should be equipped with knowledge on information technology.
c) At least three years working experience as a store manager.
d) Should have a strong commitment to meet customer needs.
e) Ability to communicate with people from different regions.
f) Should possess knowledge on relevant laws regarding restaurant activities.
g) Ability to make effective decisions
h) Should be a team leader that is self-motivated in restaurant duties.
TRAINING PROGRAM
Proposed training |
Benefits of the training to the company |
Goals |
Timeline needed |
Budget |
- Introduction to McDonald Restaurant activities.
- Cross training for the new staffs
|
Employees will be equipped with restaurant activities and what is required of them. |
To enhance awareness on activities that go on in the company |
Aug 2011-Jan 2012 |
$20,000 |
Customer loyalty training |
|
To enhance customer satisfaction |
Feb- July 2012 |
$10,000 |
Job cross training for the major operators position
|
Increase quality work |
To increase the company productivity |
Aug-Oct 2012 |
$7,000 |
Time management |
Improve time management |
To increase work performance.
To increase sales and profit. |
Sep-Nov 2012 |
$ 10,000 |
METHODS FOR ASSESSING EMPLOYEE AND TEAM PERFORMANCE
In evaluating team and employee performance, we will use various methods. First, we will use manager evaluation to rate employee performance based on the series of the duties. In this regard, the manager feedbacks will benefit in accessing team performance in the sense that, he will evaluate each team performance progress. Secondly, management by an objective for instance, the manager setting a certain sales quota for each department with an aim to reduce laziness thus, increasing work performance. Thirdly, through peer ranking, through ranking employees on how well they perform their work. As a result, ranking system inspires many to work hard thus, improve work performance. Fourthly, through appraisal system designed to assess work performance as it relates with the job description and duties. In this regard, the system focus on how each employee benefits the organization.
Challenges of team performance evaluation
In facts, it becomes challenging to measure team performance through appraisal system in the sense that, the results may not apply to all other team members thus, not giving accurate performance. With this regard, when evaluating the team performance, the manager should consider that, despite rating a given team with high performance; there could be a poor team member in work which appraisal system would not show.
The difference between individual appraisal system and team appraisal system is that, the team achievement depends on an individual doing his part to propel the whole group. With this in mind, there are various considerations vital when dealing with a team such as developing training goals that addresses an individual work with teamwork skills and designing training events and exercises based on aforementioned goals such as cross-training that provides exposure of other teammates.
STAFF INCENTIVE SCHEMES AND STRATEGIES PLAN
In facts, incentives such as bonuses, rewards and promotion are effective strategies that boost staff performance. With this in mind, the company will reward on the basis of achievement of certain goals either as a team or personal. As a result, this will boost the company productivity and increase staff morale. In addition, the company will offer education opportunities to the best workers which as a result, will motivate other employees to work harder. In conjunction with this, good pay schemes can be successful when implemented in management practices in the sense that, it will increase employee morale.
Reference
Cascio, W.F. (2005). Managing human resources: productivity, quality of work life, profits. New York: McGraw-Hill/Irwin Publisher
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