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Interpersonal communication skills am strong in
In essence, being confident in communicating is the interpersonal skill that I am strong in. In facts, this has enabled me to conduct effective communication in leadership. Overall, it is worth noting that, leadership requires an individual who is confident when communicating in the sense that, a confident communicator attracts many listeners through the way he or she communicates the message. By using this interpersonal communication, it has given me a chance of being the representative of all employees in our company. The manager has gained confidence over me to the extent of, entrusting me with the resposibilty of handling various conflict that occurs in employee to employee. Following this kind of responsibility, it has increased my confidence in communication thus, achieving better professional results ranked with company representative.
An example where I have used my interpersonal skill
In reality, I have shown my confident ability in communication in many incidences. For instance, recently, there were various issues that emerged at work place, which involved employees demanding their rights to be ignored. With this in mind, I was required to have a meeting with employees as way of establishing how their rights were being ignored. Later, was supposed to present the facts to the management team through which was to give various incidences that there rights being ignored. In facts, the responsibility was so heavy on me that; was required to outline how employees rights were ignored in addition, was required to suggest the best way for their rights to be respected. While discussing my facts to the management team on how employees’ rights were ignored I represented facts confidently to the extent; I gave them a chance of asking questions over my speech. Surprisingly, the entire management team complimented me over my confidence in communicating and for that reason, the management promised to tackle the challenges that all employees we experiencing by that time. As a result, the company increased productivity in the sense that, as a result, of the management team ensuring employee rights are apprehended it increased employee satisfaction thus, increased work performance.
Interpersonal are to improve in future
In the future, am willing to improve on listening skills in that, this will assist me to work effectively as an employee representative. Despite the fact I have been a good listener in the past; am working on improving the skill particularly when listening to their challenges without condemning them on what they address. It is with no doubt; this will enable to effectively solve conflicts that involve employee to employee. For instance, if employees are in conflict with each other over a petty issue I will attentively listen to both parties over their approach to the conflict without ignoring or sideling with one party. With this regard, improving on my listening skills will assist me to solve employee conflicts ‘in the most effective way.
Forms of listening to someone I care whom in the past hard time in communicating
To be most effective when dealing with someone I care I use evaluative form of listening. Evaluative listening is the critical listening which is done to assess the truth of what the other person is communicating about. Typically, using evaluative listening skills assists me to weigh the pro and the cons of the conversation without necessary ignoring the facts that do not make sense logically. As a result, weighing the pros and the cons of the person communicating, assist me to be an attentive listener without imposing judgment to them. In conjunction with this, I use appreciative listening style, which assists to seek certain information to compliment as a way of, imposing an aspect of paying close attention in listening.
How effectively I manage my emotions
In reality, emotions are real and for that reason they should be dealt with. For instance, in cases when am emotionally disturbed over a conflict with the opponent I effectively use various techniques to handle my emotions. First, I recognize my emotions with that of my opponent. After recognizing both feelings I determine the source of the feeling through acknowledging them and dealing with them directly. In cases when I feel offended by my opponent, I talk about my feelings without accusing anyone about them. I acknowledge my opponent feelings in active listening to show that I understand my opponent feelings. Finally, I apologies, which as a result, assist in being emotional fit.
Factors that influence how I manage my emotions
First, I schedule positive activities into my day as a way of increasing my positive emotions, which include playing basketball. Secondly, I effectively manage my anger through establishing the source and dealing with it. Thirdly, I use writing to express my emotions being effective means of releasing hurts. In addition, managing anxiety through deep breathing, which as result, assist in managing emotions.
How I respond to interpersonal conflicts and to what degree I respond
First, I recognize there a conflict that needs to be solved. Secondly, I invite the two parties to address the cause of the conflict through giving each individual a chance to express his or her deep hurt feelings. Thirdly, I recognize each party mistake and later I request the two parties to apologize to each other.
Themes that emerge from journal entries and what I have learnt
Examples of themes that emerge from the journal entries address on various forms of listening skills, conflict resolution and managing anger. It is with no doubt; the journal entries have helped improved my social skills in addition, effectively managing conflicts that emerge in daily basis. My experience in this course has been remarkable and would recommend many to study.
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